New Brunswick Security Guard License Practice Exam

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Why should guards be aware of mental health issues?

To maintain a strict distance from individuals in distress
To respond appropriately and empathetically to individuals in distress
To avoid engaging with anyone showing distress
To enforce rules without considering personal circumstances

The correct answer is: To respond appropriately and empathetically to individuals in distress

Being aware of mental health issues allows security guards to respond appropriately and empathetically to individuals in distress. Understanding the signs of mental health challenges equips guards to recognize when someone may be struggling and helps them approach such situations with sensitivity. This empathetic response can de-escalate potential conflicts and create a safer environment for everyone involved. Engaging with individuals who may be experiencing mental health struggles in a compassionate manner promotes trust and communication, which are crucial in maintaining safety and order. Moreover, it helps to address the situation without exacerbating it, thereby fulfilling the guards' responsibilities effectively while being respectful of the individuals' personal circumstances. This awareness fosters a more supportive approach, contrary to maintaining strict distances or avoiding engagement altogether. Empathy is essential in ensuring that responses to individuals in distress are informed and constructive.