New Brunswick Security Guard License Practice Exam

Which approach is recommended for conflict de-escalation?

1. Using loud verbal commands

2. Staying calm and assessing the situation

3. Taking sides based on personal feelings

4. Waiting for someone else to intervene

The correct answer is: Staying calm and assessing the situation

Staying calm and assessing the situation is a critical approach for conflict de-escalation because it allows security personnel to gain a clear and comprehensive understanding of what is happening before reacting. Maintaining calm helps to prevent further agitation of those involved in the conflict, as emotions can easily escalate when tensions are high. By carefully observing and analyzing the situation, a security guard can determine the underlying issues at play, identify the parties involved, and devise the most appropriate strategy for resolving the conflict. A calm demeanor can also serve to influence those involved in the conflict positively, as people are less likely to engage aggressively if they see a composed and collected presence. Moreover, this approach promotes a sense of control and confidence, which can help diffuse potential volatility in the situation. Being calm and methodical ensures that the security guard can respond effectively, considering safety for all parties and finding a solution that minimizes harm.