What Not to Do as a Security Guard When Dealing with the Public

What Not to Do as a Security Guard When Dealing with the Public

Picture this: you’re on duty as a security guard in a bustling shopping mall, surrounded by people bustling about, some lost in their own thoughts, and others engaged in the latest conversations. How do you fit into this chaotic yet vibrant scene? The answer lies not just in your uniform but in your behavior—especially when it comes to how you interact with the public.

Here’s the Thing: Confronting Conflict

In the heat of the moment, it can be so easy to react impulsively. But here’s the thing—engaging in confrontational behavior isn’t just a bad idea; it can actually escalate tensions and create conflict. When handling disputes, remember that your goal is to keep the peace, not stir the pot further. You know what they say: "You catch more flies with honey than vinegar." A calm, composed approach can transform a potentially explosive situation into an opportunity for resolution.

Have you ever noticed how people respond when confronted? More often than not, they get defensive. And let’s face it, no one wants a shouting match while they’re trying to shop. That’s the beauty of a security guard’s job; you’re in a position to manage conflicts before they balloon out of control.

Actions You Should Embrace

So, what should you be doing while on duty? Here are three crucial actions that align with a security guard’s responsibilities:

• Providing Information About Safety Protocols: This is about being a beacon of safety, letting everyone know the procedures in case of emergencies. It not only empowers the public but also reassures them of their safety, creating a vigilant atmosphere.

• Maintaining a Professional Demeanor: Ever heard the phrase “you’ve got to dress the part”? Well, it goes beyond your attire. It’s about displaying confidence and control through your body language, tone of voice, and overall attitude. People respond to leaders, so embody that calm authority.

• Assisting in an Emergency Situation: This can mean anything from helping someone who’s fallen to guiding confused shoppers during a fire drill. Steps taken swiftly and confidently can save lives—and reputations.

Why Trust Matters

Being approachable is key to building a rapport with the public. When folks see security personnel behaving appropriately, they likely feel more secure. It’s about creating a community where everyone feels safe and looks out for one another. After all, it’s not just about preventing crime; it’s about being a calm presence in a sea of uncertainty.

Wrapping It Up

When it comes to being a successful security guard, the focus should be on de-escalation rather than confrontation. Emphasizing safety protocols, upholding a professional demeanor, and actively assisting during emergencies are foundational elements of your role. Remember—good security is not merely about reacting to threats; it’s about fostering a secure environment where the public feels cared for. As you prepare for the New Brunswick Security Guard License, keep these principles at heart—you’ll be the calm in the storm, and the community will thank you for it.