New Brunswick Security Guard License Practice Exam

What should a security guard do if approached by a journalist?

1. Engage in conversation and provide details about incidents

2. Politely decline to comment and refer them to the proper authority

3. Ignore them and continue their duties

4. Inform the journalist of all security protocols

The correct answer is: Politely decline to comment and refer them to the proper authority

When approached by a journalist, the appropriate response for a security guard is to politely decline to comment and refer them to the proper authority. This approach is suitable for several reasons. First, security guards often operate under specific guidelines and protocols regarding communication with media or the public. Engaging in conversation and providing details about incidents could compromise security operations, violate confidentiality, or lead to the dissemination of inaccurate information. Additionally, security guards are typically not authorized to speak on behalf of their employer or provide official statements. They aren't equipped to clarify the context of incidents or the organization's stance, which is best left to designated communications staff or management. By referring the journalist to the proper authority, the security guard ensures that any information shared is accurate, consistent, and aligns with the organization's policies. This action helps protect the integrity of the organization and maintains the professionalism expected from security personnel.