New Brunswick Security Guard License Practice Exam

What should a security guard do if they suspect an employee is stealing?

1. Confront the employee directly

2. Ignore the situation

3. Document their observations

4. Tell other employees about suspicions

The correct answer is: Document their observations

When a security guard suspects that an employee is stealing, the appropriate course of action is to document their observations. This step is crucial for several reasons. Firstly, thorough documentation provides an accurate and objective account of the events and behaviors that raised suspicion. This could include details such as dates, times, locations, and specific actions observed, which can be valuable for any subsequent investigation. Secondly, documentation creates a formal record that can be referenced later, ensuring that any actions taken are based on concrete evidence rather than hearsay or personal opinions. This is particularly important in a workplace setting, as it helps protect the security guard and the organization from potential legal ramifications. Finally, having documented evidence supports a proper investigation by the appropriate authorities or management. This ensures that the situation is handled professionally and that any necessary actions are taken based on factual information. While confronting the employee directly might escalate the situation and could lead to conflict, and informing other employees could lead to gossip and a toxic work environment, proper documentation maintains professionalism and respect for the investigative process. Ignoring the situation altogether fails to address the potential misconduct and could allow it to continue unchecked. Thus, documenting observations is the most responsible and effective action a security guard can take.