New Brunswick Security Guard License Practice Exam

How should a security guard manage conflicts between individuals?

1. By using aggressive tactics

2. By escalating the situation

3. By remaining calm and using de-escalation techniques

4. By ignoring the conflict

The correct answer is: By remaining calm and using de-escalation techniques

Managing conflicts effectively is crucial for a security guard’s role, as it helps maintain safety and order. The correct approach involves remaining calm and using de-escalation techniques. This method focuses on reducing the intensity of the situation and preventing it from escalating further. By staying composed, a security guard can influence the individuals involved to also adopt a calmer demeanor, facilitating a more positive environment for resolving the conflict. De-escalation techniques may include verbal communication strategies, active listening, and demonstrating empathy, all of which can help defuse tension and encourage cooperation between the parties. Utilizing aggressive tactics or escalating the situation can lead to heightened aggression, further conflict, and potential harm to individuals involved. Ignoring a conflict can allow it to fester, and it may worsen over time, creating a larger problem that could disrupt the security of the environment. Therefore, employing calmness and de-escalation is the most effective and appropriate strategy for managing conflicts.